Every customer conversation. One connected workspace.
Bring conversations from your supported channels into one place. Give your team the context, workflows and insights to respond faster, manage follow-ups and deliver more consistent customer experiences.
Stop chasing conversations across disconnected tools.
When customer messages, support cases and customer records live in different places, follow-ups get harder and teams lose visibility. KitoDesk connects the workflow so your team can see what needs attention and what happens next.
One conversation history
Give agents the context they need without switching between disconnected channels.
Clear ownership
Assign requests, track priorities and make follow-up work visible.
Less repetitive work
Automate routine routing and escalation using configured rules.
Better service visibility
Understand response times, workloads and unresolved requests.
From first message to resolved case.
A customer contacts you. KitoDesk carries the work forward, step by step.
Receive
A customer contacts your team through a supported channel.
Understand
Match the conversation to a member record and review available history.
Route
Apply configured rules and assign the right team or agent.
Resolve
Create or update a ticket, manage its due time and keep the customer informed.
Improve
Review service metrics and audit records to see what needs attention.
Everything your team needs to move service forward.
Unified customer inbox
Bring supported channels into a shared workspace with assignment, internal notes and conversation status. When a match is unclear, an agent can link the conversation manually, so nothing hides behind automation.
WhatsApp · Repayment question2m
Internal note added11m
WhatsApp · Card replacement26m
Ticket and case management
Turn inquiries into owned, trackable work with priorities, categories, due times and escalation. Urgency maps to a due time, so the highest-impact cases surface first.
AI assistance with your team’s context
Assist reads the thread, member record and open cases, then drafts a summary and suggested reply, with sources cited. An agent reviews before anything reaches a customer.
Workflow automation
Configure triggers, conditions and actions to route requests, apply categories and escalate cases when rules are met. Each run is recorded, so the behavior is auditable, not a black box.
Analytics and service insights
Track volumes, response patterns, workload and satisfaction from real workspace data, so managers move from anecdote to evidence.
Customer engagement
Organize surveys and targeted campaigns across supported channels. Consent records and opt-outs are honored automatically, so outbound stays respectful and compliant.
Connect your channels.
KitoDesk works with the providers you already use. Statuses below reflect what is implemented today.
Control and visibility, built in.
A support platform only earns trust when access, accountability and data handling are real features, not marketing claims.
Roles & permissions
Admin and agent roles scope what each staff member can see and do.
Audit trail
Logins, replies, field changes and automation runs are recorded.
Workspace isolation
Every workspace is isolated at the database layer via row-level security.
Multi-factor authentication
TOTP MFA on staff sign-ins for organizations that enable it.
Questions teams usually ask.
Which channels does KitoDesk support?
WhatsApp Business for inbound and outbound messaging is implemented, alongside the internal workspace channels. SMS via Twilio and email via Resend are available for outbound notifications and campaigns. Telephony call sync works where a compatible PBX (such as Yeastar) is connected.
Can we connect our existing systems?
Where a compatible API exists, yes. Provider credentials are stored server-side and encrypted at rest. Share your stack in the demo request and we will assess the fit.
How does AI use our workspace information?
Assist reads the conversation, member record and open cases to draft summaries and replies, and shows its sources. You can plug in your own Anthropic or OpenAI key, or use the built-in rules. An agent always reviews before sending.
Can we configure teams, roles and escalation rules?
Yes. Admin and agent roles, ticket categories and priorities, SLA-based due times and automation rules are all workspace-configured.
How does onboarding work?
We walk through your channels, team structure and service workflows in a demo, then help you configure the workspace and connect your providers.
See how KitoDesk could work for your team.
Tell us about your channels, team structure and customer service challenges. We will walk you through the workflows most relevant to your business.