Product / Analytics
Analytics
Understand what your team is handling, where requests accumulate, and how service operations perform.
Conversation volume
Incoming and open conversations, tracked over time.
Response & resolution
First-response and resolution patterns across the team.
Overdue & SLA
Cases past their due times, surfaced automatically.
Workload by agent
Who is carrying what, at a glance.
Channel breakdown
Volume by WhatsApp, internal and other connected channels.
Satisfaction
Survey response rates and CSAT aggregates.
Definitions, not decoration
Metrics are computed from real workspace data: open counts, status changes, due times and survey scores. Sample dashboards in marketing materials are labeled illustrative.
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