Automation
Repetitive support work consumes time your team could spend with customers. KitoDesk automation standardizes routine processes and keeps cases moving.
Route by rules
Direct incoming inquiries by channel, content, category or other conditions you define.
Assign ownership
Set an agent or team automatically when conditions match.
Update fields
Apply categories, priorities and statuses the moment a rule fires.
Escalate on breach
SLA rules elevate overdue cases without anyone watching a clock.
Internal notes
Automation can drop context notes into the thread.
Execution log
Every rule run is recorded per record, so automation stays auditable.
How a rule works
Define a trigger (message received, ticket created, SLA breached), set the conditions that must match, choose the actions, and watch the execution log. Each rule runs at most once per record, so behavior is predictable. Keep human review for sensitive or exceptional cases.
Ready to see it in action?
Tell us about your team and we will show you KitoDesk in a personalized walkthrough.