Answers to common KitoDesk questions.
Everything people usually ask before a demo.
What is KitoDesk?
A customer experience platform that brings conversations, cases, workflows and service insights into one connected workspace.
Who can use it?
Businesses across industries: financial services, retail, education, professional services and larger enterprises.
Does KitoDesk support WhatsApp?
Yes. WhatsApp Business is implemented with signed webhooks, inbound ingest and outbound replies once you configure Meta credentials.
Can we keep our telephony system?
Where compatible connectors exist (Yeastar is supported for call-sync), KitoDesk integrates rather than replaces.
Does KitoDesk use AI?
Yes. Assist produces grounded summaries and draft replies, using the built-in rules or your own Anthropic/OpenAI keys.
Can teams have different permissions?
Yes. Admin and agent roles scope what each person can see and do, and every action is audited.
Does it integrate with our existing software?
Depends on the system and APIs available. Share your stack and we will assess the fit.
How much does it cost?
Pricing depends on team size, channels and integrations. Talk to us for a proposal.
How do we get started?
Request a demo and we will walk through your use case, channels and team structure.
Still have questions? Contact our team.