AI assistance
KitoDesk AI helps agents understand conversations faster and respond more consistently, grounded in your own workspace data.
Conversation summaries
A short brief on what the customer needs, drawn from the thread.
Suggested replies
Draft responses grounded in the member record, history and open cases.
Next steps
Recommended actions based on conversation category and open cases.
Classification
Category-aware guidance for routing and prioritization.
Your provider, your keys
Connect Anthropic or OpenAI credentials, or use the built-in grounded rules.
Human in control
Agents review every draft before anything reaches a customer.
Grounded, not generated from thin air
Assist drafts cite their sources: the member record, conversation history and open cases. When accuracy or financial sensitivity matters, your organization decides where automation is appropriate and where an agent makes the final call.
Ready to see it in action?
Tell us about your team and we will show you KitoDesk in a personalized walkthrough.